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Terms and conditions

Evaluation

All products are sold in accordance with Scottish Health Innovation Ltd.’s (SHIL’s) agreements in various territories and are subject to our purchase evaluation process. SHIL will only be able to sell and ship products within the UK and to countries within the EU. Any products purchased outwith the UK and the EU will be refunded to the buyer within three working days, and will not be shipped.


Payment

If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.


Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may be higher if shipping internationally.


Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. Exchanges are granted on a case-by-case basis.


Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.


Complaints

Any complaints about items or sellers may be sent to our support team: info@shil.co.uk or 0141 951 5506. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.


Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.